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Refund and Returns Policy

OUR RETURN POLICY

Our Return Policy allows for returns within 30 days from the date of receiving the product. If it has been more than 30 days since you received your product, unfortunately, we cannot offer a refund or exchange.

ELIGIBILITY FOR RETURN

Non-Returnable Items: Gift cards, downloadable software products, and some health and personal care items are non-returnable.

Proof of Purchase: To initiate a return, a receipt or proof of purchase is required.

REFUND PROCESS

Once the returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a specified timeframe.

LATE OR MISSING REFUNDS

If you have not received your refund yet, please follow these steps:

Check Bank Account: First, check your bank account for any pending refunds.

Contact Credit Card Company: Contact your credit card company as it may take some time for your refund to be officially posted.

Contact Your Bank: Next, contact your bank, as there is often processing time before a refund is posted.

Contact Us: If you have completed these steps and still have not received your refund, please contact us at [email protected]

SALE ITEMS, EXCHANGES, AND GIFTS

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@sinapearl.com.

SHIPPING AND RETURN ADDRESSES

Shipping Your Product:
To return your product, please mail it to:
Sina Pearl
Storage King Dartford
599-613 Princes Rd
Dartford
DA2 6HH
United Kingdom.

Responsibility for Shipping Costs:
You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

QUESTIONS AND CONTACT INFORMATION

If you have any further questions or require assistance, please don’t hesitate to contact us at info@sinapearl.com